Terms & Conditions

Carolina Longevity
50101 Governors Dr, Ste 105, Chapel Hill, NC 27517
Phone: (984) 234-6951

1. Agreement to These Terms

These Terms & Conditions (“Terms”) are a legal agreement between you and Carolina Longevity (“Carolina Longevity,” “we,” “us,” or “our”) governing your access to and use of www.carolinalongevity.com (the “Site”), your purchase of any product, service, assessment, or membership from us, and your relationship with us as a patient.

By using the Site, submitting a form, purchasing a product or service, enrolling in a membership, or receiving care from us, you agree to these Terms. If you do not agree, do not use the Site and do not purchase our services.

These Terms incorporate by reference our Privacy Policy and our Notice of Privacy Practices.

If you sign a separate written agreement with us — a membership agreement, a treatment agreement, a controlled substance agreement, or an informed consent document — that signed agreement controls over these Terms to the extent of any conflict.

2. Who We Are

Carolina Longevity is a physician-led longevity, preventive, and primary care medical practice with a single physical location in Chapel Hill, North Carolina. Our clinicians are licensed by the North Carolina Medical Board. We provide in-person and virtual (telehealth) care to patients located in North Carolina.

3. Important Medical Disclaimers

3.1 In an emergency, call 911

THE SITE, THE PATIENT PORTAL, EMAIL, AND TEXT MESSAGING ARE NOT MONITORED CONTINUOUSLY AND MUST NEVER BE USED FOR MEDICAL EMERGENCIES. If you are experiencing a medical emergency — including chest pain, difficulty breathing, signs of stroke, severe bleeding, loss of consciousness, or thoughts of harming yourself or others — call 911 or go to your nearest emergency department immediately. If you are in a mental health crisis, call or text 988 (Suicide and Crisis Lifeline). Do not wait for a response from us.

3.2 Site content is not medical advice

All content on the Site — including articles, blog posts, service descriptions, assessment overviews, and educational material — is provided for general informational and educational purposes only. It is not medical advice, diagnosis, or treatment, and it is not a substitute for consultation with a qualified health care provider who has evaluated you personally. Never disregard or delay seeking professional medical advice because of something you read on the Site.

3.3 No provider-patient relationship is created by using the Site

Browsing the Site, reading our content, submitting a contact or inquiry form, subscribing to our email list, or communicating with us before your first visit does not create a physician-patient or provider-patient relationship. That relationship begins only when you have completed our intake and consent process and a Carolina Longevity clinician has accepted you as a patient and conducted an appropriate evaluation.

3.4 Individual results vary and are not guaranteed

Longevity, hormone, metabolic, weight management, performance, and recovery interventions produce different results in different people. We do not guarantee any specific health outcome, laboratory value, body composition change, weight loss amount, performance improvement, or subjective benefit. Any outcomes, ranges, timelines, testimonials, or case examples described on the Site or in our materials reflect individual experience and are not a promise, warranty, or prediction of what you will experience. Your results depend on factors including your baseline health, genetics, adherence, lifestyle, and conditions outside our control.

3.5 We are not a substitute for emergency, hospital, or specialty care

We do not provide emergency medicine, inpatient care, surgical services, obstetric care, or 24/7 on-call coverage unless expressly stated in a signed agreement. You are responsible for maintaining appropriate emergency and specialty care resources, including health insurance coverage.

4. Eligibility and Geographic Scope

To use the Site, purchase from us, or become a patient, you must be at least 18 years of age and able to form a binding contract. Patients under 18 are seen only with the consent and involvement of a parent or legal guardian, except where North Carolina law permits a minor to consent to their own care.

Our clinical services are available only to patients physically located in the State of North Carolina at the time of service. Our clinicians are licensed in North Carolina and cannot lawfully diagnose or treat you while you are located in a state where they are not licensed. You agree to tell us truthfully where you are located at the time of any visit, and we may decline or reschedule a visit if you are outside North Carolina.

5. Clinical Services

5.1 Clinical judgment and the right to decline

All care is provided at the independent professional discretion of your clinician. Purchasing a service, assessment, membership, or package does not entitle you to any particular diagnosis, test, treatment, medication, dose, or prescription. We may decline to provide, may modify, or may discontinue any service or treatment when in our clinical judgment it is not medically appropriate, not safe for you, or not consistent with the standard of care or applicable law. Where we decline to provide a requested treatment, the corresponding fee for that specific treatment will not be charged, or will be refunded if already paid.

5.2 Your responsibilities as a patient

You agree to provide complete and accurate information about your medical history, medications, supplements, allergies, and symptoms; to update us when that information changes; to follow the plan of care you have agreed to; to attend scheduled follow-up and monitoring appointments; and to complete laboratory or imaging studies we determine are necessary for safe treatment. Withholding material information or declining necessary monitoring may make treatment unsafe, and we may discontinue treatment for that reason.

5.3 Informed consent

Before treatment, we will discuss with you the nature of the proposed care, its reasonably expected benefits, its material risks and side effects, and reasonable alternatives, consistent with North Carolina’s informed consent statute, N.C. Gen. Stat. § 90-21.13. Some services require a separate written consent that you must sign before we proceed.

5.4 Telehealth

Virtual visits are provided over an encrypted, HIPAA-compliant platform. By participating, you acknowledge that telehealth has inherent limitations: a clinician cannot perform a hands-on physical examination, technology can fail or degrade, and some conditions cannot be safely evaluated or treated remotely. If your clinician determines a virtual visit is clinically inadequate, we will require an in-person visit. You agree to join from a private location in North Carolina; we cannot control the privacy of your surroundings or the security of your personal network. We do not record virtual visits without your written consent.

5.5 Diagnostic testing, DXA, and exercise testing

Laboratory and diagnostic services may be performed by third-party laboratories and imaging providers. We do not control their turnaround times, methodologies, reference ranges, or errors. Results are interpreted in clinical context; a value outside a reference range is not by itself a diagnosis.

DXA body composition scanning uses a very low dose of ionizing radiation. Although the dose is small, you should not undergo DXA if you are or may be pregnant, and you agree to inform us if that is or may become the case.

VO₂ max and other exercise testing requires maximal or near-maximal physical exertion and carries risks including but not limited to abnormal heart rhythm, abnormal blood pressure response, fainting, musculoskeletal injury, and, rarely, heart attack or death. You will complete a screening and a separate written consent before testing, and you agree to disclose all cardiac symptoms and history and to stop the test if instructed or if you feel unwell. You knowingly and voluntarily assume the inherent risks of exercise testing and of any exercise or performance program we discuss with you.

5.6 Recovery and wellness services

Compression therapy, PEMF, red light therapy, and IV hydration and nutrient therapy are offered as wellness and recovery services. Except where a specific clinical indication is documented by your clinician, these services are not represented as treatment for any disease or medical condition, and claims about them have not been evaluated by the U.S. Food and Drug Administration. IV therapy carries risks including bruising, infiltration, vein irritation, infection, and, rarely, allergic reaction or fluid overload. You will complete a separate consent before IV services.

6. Prescriptions and Medications

6.1 No guarantee of a prescription

We do not guarantee that any prescription will be issued to you, and no fee you pay is a payment for a prescription. Fees are for professional evaluation, interpretation, management, and monitoring. A prescription is issued only where, following an appropriate evaluation, a clinician determines in their independent professional judgment that the medication is medically indicated for a legitimate medical purpose, is safe for you, and is consistent with the applicable standard of care.

6.2 Evaluation, documentation, and monitoring

Prescriptions are issued only after an appropriate evaluation that may include history, examination (in person or by clinically adequate telehealth), laboratory testing, and review of your records. Ongoing prescribing requires ongoing monitoring, including follow-up visits and repeat laboratory work at intervals we determine. Refusing or failing to complete required monitoring is grounds for discontinuing a prescription.

6.3 Controlled substances

Some medications we prescribe are controlled substances. Testosterone and other anabolic steroids are Schedule III controlled substances under federal and North Carolina law.

• We are required to review and report to the North Carolina Controlled Substances Reporting System under N.C. Gen. Stat. § 90-113.70 et seq., and we will query your prescription history as required.
• You may be required to sign a separate controlled substance treatment agreement and to submit to periodic laboratory or drug screening.
• You agree to obtain controlled substances only from us for the conditions we treat, to use them only as prescribed, and not to share, sell, divert, or transfer them. Diversion is a crime.
• We do not provide early refills for lost, stolen, damaged, or overused medication except at our discretion and with documentation.
• We may report suspected diversion or misuse as permitted or required by law, and we will discontinue prescribing where we identify it.

6.4 Compounded and non-FDA-approved preparations

Some preparations we may prescribe — including certain peptides, hormone preparations, and combination products — are compounded by a licensed pharmacy rather than manufactured as an FDA-approved drug product. You acknowledge that:

• Compounded preparations are not FDA-approved. The FDA does not review them for safety, effectiveness, or manufacturing quality before they are dispensed.
• Compounded products may vary in potency, purity, and stability compared with FDA-approved products.
• Some substances are subject to changing federal regulatory status, and a preparation available today may become unavailable. We will not continue to prescribe any preparation we determine is no longer lawful or appropriate to prescribe, and we do not guarantee continued availability of any specific preparation.
• Where an FDA-approved alternative exists, your clinician will discuss it with you.

6.5 GLP-1 and weight management medications

Where GLP-1 receptor agonists or other weight management medications are clinically appropriate, they are prescribed subject to evaluation, contraindication screening, and ongoing monitoring. Supply of these medications is controlled by manufacturers and pharmacies and may be interrupted for reasons outside our control. We do not guarantee availability, a specific product, a specific dose, or a specific rate of weight loss.

6.6 Pharmacies and medication cost

We do not operate a pharmacy and we do not dispense or sell prescription medications. Prescriptions are transmitted to a licensed pharmacy of your choosing or, where applicable, to a licensed compounding pharmacy. The cost of medications is billed separately by the pharmacy and is not included in any membership, program, assessment, or package fee unless a signed agreement says otherwise. You are responsible for medication costs.

7. Memberships, Programs, and Automatic Renewal

7.1 A MEMBERSHIP IS NOT HEALTH INSURANCE

OUR MEMBERSHIPS AND PROGRAMS ARE NOT HEALTH INSURANCE, ARE NOT A HEALTH PLAN, ARE NOT A MEDICAL DISCOUNT PLAN, AND ARE NOT A SUBSTITUTE FOR HEALTH INSURANCE. A membership does not pay for or reimburse care provided by anyone other than Carolina Longevity. It does not cover hospitalization, emergency care, surgery, specialty care, imaging or laboratory services outside what the membership expressly includes, prescription medications, or care from any other provider.

You should maintain health insurance coverage. We strongly recommend that you carry a health insurance policy or other coverage for care outside the scope of your membership. This statement is made in accordance with N.C. Gen. Stat. § 58-3-8, under which a medical direct primary care agreement is not insurance and is not subject to North Carolina’s insurance laws.

7.2 What your membership includes

The specific services included in your membership or program, the periodic fee, the term, and any renewal periods are set out in the membership agreement or program description you receive and accept at enrollment. Only the services expressly listed there are included. Anything not listed — including medications, outside laboratory or imaging fees, specialty referrals, and services from other providers — is billed separately or is your responsibility.

Included benefits are for your personal use, are not transferable, and have no cash value. Unused visits, sessions, or benefits do not accumulate, do not roll over past the end of a billing period, and are not refundable, except where a signed agreement says otherwise.

7.3 Automatic renewal and how to cancel

Memberships and programs renew automatically. Unless your signed agreement states a different term, memberships are month-to-month and automatically renew for successive one-month terms, and the periodic fee is automatically charged to your payment method on file at the start of each renewal term, until you cancel.

How to cancel. You may cancel at any time by:

• emailing us at privacy@carolinalongevity.com or the billing address we provide to you; or
• calling us at (984) 234-6951; or
• sending written notice to Carolina Longevity, 50101 Governors Dr, Ste 105, Chapel Hill, NC 27517.

Cancellation takes effect at the end of your current paid term. You retain access to included benefits through the end of that term. We do not require you to visit the office in person, speak to a retention representative, or complete any additional step in order to cancel.

Pre-renewal notice. For any membership or program with a term that automatically renews for a period of more than 60 days, we will send you written notice by email, personal delivery, or first-class mail at least 15 days and not more than 45 days before the renewal date, stating the date the agreement is scheduled to renew and that it will renew automatically unless you cancel before that date. If any term will change on renewal, that change will be disclosed clearly and conspicuously in the notice in at least 12-point bold type. This notice is provided in accordance with N.C. Gen. Stat. § 75-41.

Either party may terminate. You may terminate your membership on written notice as described above. We may terminate on written notice to you, in which case we will refund any fee you have prepaid for a period after the termination date.

7.4 Fee changes

We may change membership fees or included services effective on the first day of a renewal term. We will notify you in advance — and, for terms renewing for more than 60 days, within the notice window and format described in Section 7.3. If you do not agree to a change, you may cancel before the change takes effect. Continuing after the effective date is acceptance of the change.

7.5 Enrollment authorization

By enrolling, you authorize us to charge your designated payment method the periodic fee and any applicable taxes on a recurring basis until you cancel. You agree to keep your payment information current. If a charge fails, we may retry it, may suspend benefits, and may terminate the membership for non-payment.

8. Fees, Payment, and Insurance

8.1 Payment

Fees are due at or before the time of service unless we agree otherwise in writing. We accept the payment methods identified at the point of sale. You authorize us to charge the payment method you provide for services you receive, products you order, applicable taxes, and any fees disclosed to you under these Terms. You represent that you are authorized to use any payment method you provide.

8.2 Insurance — we are a self-pay practice

We do not bill health insurance for our services, and we are out of network with health plans, Medicare, and Medicaid unless we tell you otherwise in writing. You are responsible for the full cost of your care. On request, we can provide an itemized receipt or superbill you may submit to your plan, but we do not guarantee that your plan will reimburse any amount, and denial of reimbursement does not entitle you to a refund from us.

Amounts paid to us may or may not be eligible for payment or reimbursement through an HSA, FSA, or HRA. Eligibility is determined by your plan administrator and by tax law, not by us, and we make no representation that any charge is an eligible expense.

8.3 Good Faith Estimate (No Surprises Act)

Because we are a self-pay practice, if you are uninsured or are not using insurance for your care, you have the federal right to receive a Good Faith Estimate of the expected charges for your care. You may request one at any time, and we will provide one when you schedule an item or service, in accordance with the No Surprises Act and 45 C.F.R. § 149.610.

Your Good Faith Estimate is an estimate, not a bill, and does not include costs charged by other providers, pharmacies, or laboratories. If you receive a bill from us that is at least $400 more than your Good Faith Estimate, you may be eligible to dispute the bill through the federal Patient-Provider Dispute Resolution process. You must start that process within 120 days of the date on the bill. For more information, visit cms.gov/nosurprises or call 1-800-985-3059. Keep a copy of your Good Faith Estimate.

8.4 Taxes and price accuracy

Prices are in U.S. dollars and exclude applicable sales tax, which is added where required. We try to keep pricing accurate, but if a price is stated incorrectly due to an error, we may cancel or correct the affected order or charge and will notify you before completing it.

8.5 Past-due accounts

Balances not paid when due may be subject to suspension of non-urgent services and referral to a collection agency, and you may be responsible for reasonable collection costs permitted by North Carolina law. We will not withhold your medical records because of an unpaid balance.

9. Appointments, Cancellations, and Missed Visits

Your appointment reserves clinician time and, for some services, dedicated equipment and staff.

You must cancel or reschedule at least 24 hours before your appointment. Cancellations with less than 24 hours’ notice and missed appointments may be subject to a late cancellation or no-show fee in the amount disclosed to you at the time of scheduling. For services requiring dedicated equipment or extended provider time — including DXA, VO₂ max testing, IV therapy, and extended assessments — that fee may be up to the full cost of the reserved service.

We may waive a fee for a genuine emergency at our discretion. We may decline to schedule further appointments after repeated missed visits. If we must cancel or reschedule your appointment, we will offer you the next available comparable appointment, and you will not be charged a fee.

10. Refunds

• Services already provided are not refundable. This includes completed visits, assessments, consultations, scans, tests, and recovery sessions.
• Laboratory and imaging fees are not refundable once a specimen has been collected or a study has been performed.
• Prepaid packages and unused sessions: we will refund the unused, unredeemed portion of a prepaid multi-session package on written request, less the non-discounted value of sessions already used.
• Memberships: periodic fees already charged for a current term are not refundable, and you retain access through the end of that paid term. If we terminate your membership, we will refund fees prepaid for any period after termination.
• Declined treatment: if we decline to provide a specific treatment you have already paid for, that specific fee is refunded.
• Products: see Section 11.
• Prescription medications cannot be returned or refunded once dispensed, as a matter of law and safety. Medication charges are between you and the dispensing pharmacy.

To request a refund, contact us using the information in Section 22. Approved refunds are issued to the original payment method.

11. Products Purchased From Us

11.1 Orders

An order is an offer to buy. We may accept or decline any order, and we may limit quantities. Our acceptance occurs when we ship or otherwise fulfill the order. Title and risk of loss pass to you on delivery to the carrier.

11.2 Dietary supplements — required disclosure

Dietary supplements are not drugs. Statements about any dietary supplement we sell or recommend have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Consult your clinician before starting any supplement, particularly if you are pregnant or nursing, have a medical condition, or take prescription medication. Supplements can interact with medications.

11.3 Returns

Unopened products in original, sealed condition may be returned within 30 days of delivery for a refund of the purchase price, less shipping. For health and safety reasons, opened or unsealed supplements, consumables, and personal-use items cannot be returned or refunded. Products damaged in transit or shipped in error will be replaced or refunded at our expense — notify us within 7 days of delivery.

12. Use of the Site

12.1 Limited license

We grant you a limited, revocable, non-exclusive, non-transferable license to access the Site for your personal, non-commercial use.

12.2 Prohibited conduct

You agree not to: use the Site unlawfully or in violation of these Terms; attempt to gain unauthorized access to any system, account, or data; interfere with, disrupt, probe, or overload the Site or its security; introduce malware; scrape, harvest, crawl, or use automated means to extract content or data without our written permission; copy, republish, resell, or create derivative works from our content; reverse engineer any part of the Site; impersonate any person or misrepresent your affiliation; submit false, misleading, or fraudulent information; or use the Site or our content to train a machine learning or artificial intelligence model without our written permission.

12.3 Accounts and credentials

If you create an account or receive patient portal credentials, you are responsible for keeping them confidential and for all activity under them. Notify us immediately at (984) 234-6951 if you suspect unauthorized access.

12.4 Patient portal

Our patient portal, Elation Passport, is provided by our electronic health record vendor, Elation Health, and is subject to that vendor’s terms in addition to these Terms. The portal is not monitored continuously and must not be used for emergencies or urgent clinical issues. Expect a response to non-urgent portal messages within a reasonable business timeframe.

12.5 Availability

We do not guarantee the Site or portal will be uninterrupted, error-free, or available at any particular time. We may modify, suspend, or discontinue any part of the Site at any time.

13. Communications Consent

By providing your telephone number or email address, you consent to receive communications from us about your care, appointments, results, billing, and membership, including by telephone, voicemail, email, and SMS text message, at the number and address you provide, including through automated means.

Message and data rates may apply. You may opt out of non-essential text messages by replying STOP, and of marketing email by using the unsubscribe link in any marketing message. You may not opt out of communications necessary for your care, safety, or billing without contacting us to arrange an alternative method. Standard email and SMS are not secure — see our Privacy Policy.

14. Intellectual Property

The Site and all content on it — text, graphics, logos, photographs, video, protocols, assessment frameworks, program descriptions, and design elements — are owned by Carolina Longevity or our licensors and are protected by copyright, trademark, and other laws. “Carolina Longevity” and our logo are our marks and may not be used without our prior written permission. Third-party marks, including GE, Lunar iDXA, Elation, Elation Passport, and Flodesk, are the property of their respective owners and are used only for identification.

15. Your Content, Reviews, and Testimonials

If you submit a review, testimonial, photograph, or other content to us or about us, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and display it in connection with our business, and you confirm it is truthful and your own. We will not publish your photograph, image, video, testimonial, or before-and-after results without your separate written authorization, as described in our Notice of Privacy Practices.

Any testimonials we publish reflect the individual experience of the person giving them, are not necessarily typical, and are not a guarantee that you will experience similar results. We do not offer compensation in exchange for a positive review. We may remove content that is unlawful, defamatory, harassing, or that discloses another person’s health information.

16. Privacy

Your use of the Site and your care are subject to our Privacy Policy, and your protected health information is governed by our Notice of Privacy Practices. Please read both.

17. Third-Party Links and Services

The Site may link to or integrate third-party websites and services, including our patient portal, scheduling tools, payment processor, laboratories, pharmacies, and social media pages. We do not control and are not responsible for third-party content, products, practices, or privacy. Your dealings with a third party are between you and that third party.

18. Disclaimer of Warranties

Except as expressly stated in these Terms and except as to the professional services described in Section 19, the Site, its content, and any products sold through it are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

19. Limitation of Liability

Read this section carefully. It limits our liability for some — but not all — claims.

This section does not apply to, and does not limit or waive, any claim for professional negligence, medical malpractice, or personal injury arising from clinical care provided by our clinicians. Those claims are governed by North Carolina law, and nothing in these Terms shortens any statute of limitations, caps any damages, or waives any right you have with respect to them.

For all other claims — including claims relating to the Site, its content, your account, products purchased, memberships, billing, and these Terms — to the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, even if we were advised of the possibility.
• Our total aggregate liability is limited to the greater of (a) the amount you paid us for the specific product, service, or membership term giving rise to the claim in the 12 months before the claim arose, or (b) $500.

Some jurisdictions do not allow these limitations, so they may not fully apply to you.

20. Indemnification

You agree to indemnify and hold harmless Carolina Longevity, its owners, clinicians, and employees from claims, damages, losses, and reasonable costs arising from your violation of these Terms, your misuse of the Site, your provision of false or incomplete health information, or your misuse or diversion of any medication prescribed to you. This does not require you to indemnify us against our own professional negligence.

21. Dispute Resolution and Governing Law

21.1 Talk to us first

If you have a concern, contact us first using Section 22. Most issues are resolved quickly and directly. You agree to give us 30 days to resolve a dispute informally before starting a formal proceeding.

21.2 Arbitration of commercial disputes only

If we cannot resolve a dispute informally, any dispute arising out of these Terms, the Site, a membership, a product purchase, or a billing matter will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in North Carolina. Judgment on the award may be entered in any court of competent jurisdiction. Either party may bring an individual claim in small claims court instead.

Excluded from arbitration. The following are not subject to arbitration and may be brought in court: (a) any claim for professional negligence, medical malpractice, or personal injury arising from clinical care; (b) any claim for injunctive relief regarding intellectual property; and (c) any matter within the exclusive jurisdiction of a regulator.

Class action waiver. For disputes that are subject to arbitration, each party waives the right to participate in a class, collective, or representative action. This waiver does not apply to any claim excluded from arbitration above.

21.3 Nothing waives your regulatory rights

Nothing in these Terms prevents you, or discourages you, from filing a complaint with the North Carolina Medical Board, the North Carolina Attorney General, the U.S. Department of Health and Human Services Office for Civil Rights, the Federal Trade Commission, or any other regulator. We will not retaliate against you for doing so.

21.4 Governing law and venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws principles. For any matter not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in North Carolina.

22. Termination and Discharge

You may stop using the Site and terminate your membership as described in Section 7.3 at any time.

We may suspend or terminate your access to the Site, your membership, or the provider-patient relationship where you violate these Terms, fail to pay, provide false information, misuse or divert medication, behave abusively toward our staff or other patients, or where continuing care is not clinically appropriate. Where we discharge you from the practice, we will give you reasonable written notice, will remain available for urgent needs for a reasonable transition period as professional obligations require, and will provide your records to you or a provider you designate on request. We will not abandon you mid-treatment.

23. General Provisions

Changes to these Terms. We may update these Terms. The “Last Updated” date shows when. Material changes will be posted on this page, and where they affect an active membership, we will notify you in advance as described in Section 7.4. Continued use after the effective date is acceptance. Changes do not apply retroactively to a dispute that has already arisen.

Force majeure. We are not liable for delay or failure to perform caused by events outside our reasonable control, including natural disasters, epidemics, utility or network failures, supply interruptions, labor disruptions, vendor failures, and government action.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, subject to HIPAA and North Carolina law regarding patient records.

Severability. If a provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the rest of these Terms remain in effect.

No waiver. Our failure to enforce a provision is not a waiver of it.

Entire agreement. These Terms, together with our Privacy Policy, our Notice of Privacy Practices, and any signed agreement between us, are the entire agreement between you and Carolina Longevity regarding their subject matter, and supersede prior communications on that subject.

Headings are for convenience only and do not affect interpretation.

24. Contact Us

Carolina Longevity
50101 Governors Dr, Ste 105
Chapel Hill, NC 27517
Phone: (984) 234-6951
Email: privacy@carolinalongevity.com

For privacy questions and requests, see our Privacy Policy and Notice of Privacy Practices.